Casual | Rangiora based

• Are you passionate about providing excellent customer service and helping people every day?

• Do you enjoy variety, problem solving and being part of a supportive team?

• Are you looking for flexible work that fits around your lifestyle?

Waimakariri District is one of the fastest growing districts in New Zealand and the third largest by population in the South Island. This growth brings exciting opportunities and challenges as we continue to deliver services and facilities that support our communities. Waimakariri District Council is seeking Casual Customer Services Officers to join our Customer Services Team. Often described as one of the most interesting teams in Council, no two days are the same. You’ll help residents and visitors with enquiries covering all aspects of Council services, from rates and rubbish collection to parks, roads, dogs and more.

About the Role

As a Customer Services Officer – Casual, you’ll be the friendly face and voice of Council, assisting residents and visitors in person, by phone, email, and online and through social media. The role is primarily based at our Rangiora and Kaiapoi service centres, with occasional shifts at our Oxford service centre.

This is a genuine casual position with no guaranteed minimum hours. Many shifts are planned in advance to cover annual leave and busy periods, particularly during school holiday periods. There may also be opportunities for short-notice shifts to cover staff absences and unexpected workload demands.

About You

You will be a customer-focused and adaptable team player who enjoys working with people and providing exceptional service. You’ll be a confident communicator who can build positive relationships and respond professionally to a wide range of enquiries.

To be successful in this role, you'll bring:

• Experience in customer service, contact centre, reception, administration or other customer focused roles

• Strong communication and interpersonal skills, both written and verbal

• Confidence using Microsoft Office and the ability to learn new systems and processes

• A flexible and reliable approach, with the ability to adapt to changing priorities

• Sound judgement, attention to details and a positive, solution-focused mindset

• A commitment to working collaboratively and contributing to a supportive team environment

Why join us?

We offer a welcoming and supportive work environment where you can make a real difference in your community. In return for your skills and commitment, you’ll enjoy flexible work that fits around your lifestyle, full training and ongoing support, and the opportunity to work across a diverse range of Council services.

To be successful in this role, applicants will need to be available to work during school holiday periods and have flexibility to accept shifts when required.

Ready to Apply?

For further information on this position, please contact Aaron Reid or Maree Harris on 0800 965 468 (0800 WMK GOV).

If you have the appropriate skills, experience and attitude to fulfil the requirements of this position, and you want to be part of our team, then get it touch because we’d love to hear from you.

Applications close at 5pm on 16th October 2026.

Please click here to view a copy of the position description. If you experience any issues accessing it, a copy is also available on our careers website: https://careers.waimakariri.govt.nz/#jobs

The Council is an equal opportunity employer.

Please note that applicants must have the legal right to live and work in New Zealand.