Permanent | Part-Time | Rangiora

We're looking for an experienced and customer-focused recovery officer to join our Rates and Debtors team on a part-time basis. You'll be responsible for the collection and management of rates arrears and sundry debt, helping to ensure the Council maintains a sustainable revenue stream while providing professional and empathetic support to our community.

Working closely with ratepayers, customers, and internal stakeholders, you'll take a proactive approach to debt recovery, payment arrangements, account monitoring, and customer communication.

Key Responsibilities:

• Monitor overdue accounts and undertake collection activities.

• Contact ratepayers and debtors by phone, email, and written correspondence.

• Negotiate and administer payment arrangements.

• Recommend and action debt recovery processes in accordance with Council policies and legislation.

• Liaise with external debt collection agencies, solicitors, and other service providers as required.

• Investigate and resolve account queries and disputes.

About You

You'll be an experienced credit professional who combines sound judgement with strong communication skills and a customer-focused approach.

You will ideally have:

• Previous experience in credit control, debt recovery, accounts receivable, or revenue collection.

• Strong negotiation and conflict-resolution skills.

• Excellent written and verbal communication skills.

• The ability to have difficult conversations with professionalism and empathy.

• Sound computer skills, including experience with financial management systems and Microsoft Office.

• Experience in local government, rates administration, or public sector revenue collection would be highly regarded.

What We Offer

• Flexible part-time hours (20 hours per week).

• The opportunity to spread your hours across 4-5 days.

• A supportive and collaborative team environment.

• Meaningful work that contributes directly to our community.

• Professional development opportunities.

• Competitive remuneration and local government benefits.

Why Join Us?

We offer a welcoming and supportive work environment where you can make a real difference in your community. In return for your skills and commitment, you’ll enjoy flexible work that fits around your lifestyle, full training and ongoing support, and the opportunity to make a real difference by helping customers manage their obligations while contributing the financial sustainability of Council services.

Ready to Apply

For further information on this position, please contact Lee Palmer or Maree Harris on 0800 965 468 (0800 WMK GOV). If you have the appropriate skills, experience and attitude to fulfil the requirements of this position, and you want to be part of our team, then get it touch because we’d love to hear from you.

Applications close at 5pm on 3rd November 2026. The Council is an equal opportunity employer.

Please view the position description here. (NB – if required please access via our website: https://careers.waimakariri.govt.nz/#jobs)

Please note: To be considered for this role, you must currently hold valid working rights for New Zealand. Applications from candidates without current eligibility to work in New Zealand will not be considered